Β
At Siriius Services, we value your time and strive to provide professional and reliable installation services. This Refund and Cancellation Policy outlines how we handle service cancellations, rescheduling, and refund requests.
1. Scope
This policy applies to all installation services scheduled through www.siriiusxservices.com, by phone, or by email with Siriius Services.
We only provide installation services. We do not sell or warranty any products, and therefore cannot issue refunds or accept returns for any materials or equipment purchased elsewhere.
2. Cancellations by Customers
We understand that plans can change.
To ensure smooth scheduling, please note the following:
- Free Cancellations: You may cancel or reschedule your service appointment at least 24 hours in advance with no cancellation fee.
- Late Cancellations: Cancellations made less than 24 hours before your appointment may incur a service call or cancellation fee to cover technician time and scheduling costs.
- No-Show Policy: If our technician arrives at your location and you are unavailable or the site is inaccessible, a trip charge may apply.
To cancel or reschedule, please contact us by:
π§ Email: support@siriiusxservices.com
π Phone: +1 (855) 557-1081
3. Cancellations by Siriius Services
We may need to cancel or reschedule an appointment due to:
- Unsafe or inaccessible work environments
- Severe weather conditions or emergencies
- Technician availability or unforeseen circumstances
If we cancel your appointment, we will notify you as soon as possible and offer to reschedule at no additional cost.
4. Refunds for Installation Services
Since our services involve on-site labor and time, completed installation services are non-refundable once performed.
However, a refund may be issued in the following cases:
- You made a payment in advance, and the service has not yet been scheduled or performed.
- A duplicate charge or billing error occurred.
All approved refunds will be processed to your original payment method within 5β10 business days.
5. Product-Related Issues
Siriius Services is not responsible for product defects, malfunctions, or compatibility issues.
We do not issue refunds or accept returns for any third-party products.
6. Quality Guarantee
While we do not warranty third-party products, we stand behind the quality of our installation work.
If you experience a workmanship-related issue within a reasonable period after installation, please contact us at support@siriiusxservices.com so we can evaluate and resolve the matter promptly.
7. Contact Us
If you have questions about this Refund and Cancellation Policy, please reach out to us:
Siriius Services
π Address: 11 North Water Street, Ste. 10290, Mobile, AL 36602
π§ Email: support@siriiusxservices.com
π Phone: +1 (855) 557-1081
π Website: www.siriiusxservices.com